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Find answers to common questions about our platform and services
You can get started immediately after signing up. Our platform provides guided onboarding and our team is available to help you set up your first clinical trial forecasting model within hours.
We offer comprehensive support including email, live chat, and scheduled video calls. Enterprise customers also receive dedicated account management and priority support.
Yes, our team can assist with migrating your existing clinical trial data into Prognosis. We support various data formats and can help ensure a smooth transition.
Absolutely! We can provide personalized training sessions, video tutorials, and comprehensive documentation to ensure your team can effectively use all features of the platform. Prognosis is meant to be leveraged with no training or coaching needed, but we encourage users to continuously meet with our team to ensure they are leveraging Prognosis to the best of its abilities!
Our support team is available Monday through Friday, 9am-6pm EST. Enterprise customers have access to extended hours and emergency support.
Our team is here to help. Talk to a founder to see how Prognosis can transform your clinical trial management.
